We believe that the property management industry, as we know it today, will not exist in the future.
It will be closely intertwined with other players within the smart city ecosystem, gathered around citizens’ needs.
The property management industry, like all other industries, is moving from being product-oriented into being customer-centric.
By tradition, the industry is focused on the refinement and management of the properties, with less focus on development of customer services.
In the smart city, however, citizens are at the center of everything.
Therefore, it’s time to shift focus.